COVID-19 The Tile People Ltd

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All Prices INC VAT
01444 474740

COVID-19 Statement

 

Monday 11th May 2020

 

 

COVID-19 Update

After yesterday’s announcement we have made the decision to open our doors on a more regular basis. From Wednesday this week we will be operating as listed below: 

From 8am - 10am we will be open for orders to be collected and for trades to collect any materials they may need. To avoid disappointment and any delays please phone, WhatsApp or email your order through to us, ideally this could be done the evening before. These contact details are listed below. 

APPOINTMENTS- If you would like to come and browse our huge selection of tiles you will NEED to make an appointment. This can be done from 8am - 6pm Monday - Friday at a time that suits you. You will benefit from the whole showroom to yourself and one of our professional staff to assist you and answer questions from a safe distance. You will also be able to take samples away with you if needed. 

To protect our staff, families and you our customers we ask that you please do not come to the premises if you have any signs of illness. 

Please Note: We are still getting deliveries from Spain and Italy however these are taking slightly longer than normal. We do have a huge amount of tiles in stock that can be ready for collection the following day. 

Deliveries:  Can be carried out using a third party courier company at the fixed price of £38.00 + VAT Per 1000kg. These deliveries will be on a 48 hour delivery service and this covers Mainland UK. 

Contact Us: 

Email sales@thetilepeople.co.uk (answered throughout the day)

WhatsApp: 01444 474740 (answered throughout the day)

Phone: 01444 474740 (answered from 8am – 10am then a voicemail will kick in and we will return your call the following day)

 

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Monday 23rd March 2020

 

Covid-19 Update from The Tile People Ltd

General Public

Due to the severity of this pandemic The Tile People Ltd have made the decision to partly close our premises to the general public with immediate effect. This new measure will be implemented until further notice. We strongly feel that as a local business we should do all we can to help prevent the spread of this pandemic in our local community. We are doing this as we feel it our responsibility to protect our customers, staff and families at this difficult time.

Please Note: We will still take retail orders over the phone and will be servicing Trades as detailed below.

Outstanding orders: (including telephone orders)

If you have an outstanding order with us then please get in touch and we can deliver it to you at our next available opportunity. Please bare with us as we do have lots of deliveries booked in for the early part of this coming week.

Deliveries: Deliveries will be made onto the property, goods will be left outside the property only.

Visiting the Showroom : If you would like to visit the showroom this can be done by appointment only, please give us a call to arrange your visit in order to help us maintain social distancing.

Traders and Self Employed

We understand people still have a “need to work”. With this in mind we will be servicing sole traders and the self employed but our doors will still be closed.

Phone and Collect: (ideally 30 minutes notice please)

To reduce the risk of contact we kindly ask you to phone your order through prior to your arrival. We can take payment over the phone then we will prepare the order and leave it labelled up outside so you can come and collect your order.

Alternatively you can email your order but if you are on your way we ask that you give us a call to avoid any unwanted waiting times.

Drive Thru:

We are also able to take your order when you arrive and take payment via a portable terminal from your vehicle. We ask that you use apple pay and contactless as much as possible. Please note if using this service there may be small waiting times whilst we prepare your order.

We would like to take this opportunity to thank you all for your business over the past 20+ years. We wish you well and if you have any questions then please do contact us via the following methods:

Whatsapp Business and Phone Number : 01444 474740

Email: sales@thetilepeople.co.uk

We appreciate your understanding at these difficult times, this has not been as easy decision to make but we feel it is the only option given the current circumstances.

Stay safe and we look forward to welcoming you through the doors when this s**t storm blows over!