- COVID-19 Statement
Monday 23rd March 2020
Covid-19 Update from The Tile People Ltd
Due to the severity of this pandemic The Tile People Ltd have made the decision to partly close our premises to the general public with immediate effect. This new measure will be implemented until further notice. We strongly feel that as a local business we should do all we can to help prevent the spread of this pandemic in our local community. We are doing this as we feel it our responsibility to protect our customers, staff and families at this difficult time.
Please Note: We will still take retail orders over the phone and will be servicing Trades as detailed below.
Outstanding orders: (including telephone orders)
If you have an outstanding order with us then please get in touch and we can deliver it to you at our next available opportunity. Please bare with us as we do have lots of deliveries booked in for the early part of this coming week.
Deliveries: Deliveries will be made onto the property, goods will be left outside the property only.
Visiting the Showroom : If you would like to visit the showroom this can be done by appointment only, please give us a call to arrange your visit in order to help us maintain social distancing.
Traders and Self Employed
We understand people still have a “need to work”. With this in mind we will be servicing sole traders and the self employed but our doors will still be closed.
Phone and Collect: (ideally 30 minutes notice please)
To reduce the risk of contact we kindly ask you to phone your order through prior to your arrival. We can take payment over the phone then we will prepare the order and leave it labelled up outside so you can come and collect your order.
Alternatively you can email your order but if you are on your way we ask that you give us a call to avoid any unwanted waiting times.
We are also able to take your order when you arrive and take payment via a portable terminal from your vehicle. We ask that you use apple pay and contactless as much as possible. Please note if using this service there may be small waiting times whilst we prepare your order.
We would like to take this opportunity to thank you all for your business over the past 20+ years. We wish you well and if you have any questions then please do contact us via the following methods:
Whatsapp Business and Phone Number : 01444 474740
We appreciate your understanding at these difficult times, this has not been as easy decision to make but we feel it is the only option given the current circumstances.
Stay safe and we look forward to welcoming you through the doors when this s**t storm blows over!